Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. The 3CX Call Center PBX changes this as it provides professional call center features at an affordable price, allowing your business to focus on providing the best possible customer service.
Key 3CX Call Center Features:
- Listen In – Call Monitoring
- Supervisors can screen calls by listening in without the agent and caller knowing about it
- Listen and Whisper
- The supervisor may need to relate some important information to the agent without the customer hearing
- Barge In
- The supervisor can enter the call and assist the agent and customer
- Advanced Real time Queue Statistics
- Monitor queue status
- Review the number of callers in a queue
- Advanced Agent Statistics
- Log agents in and out of queues
- Time an agent logged in /out of the queue
- Review the number of answered/unanswered calls
- Average and longest wait time and more
- Call Back Feature
- Allow your customers to hang up and retain their position in the queue
- The customer is called back when an agent becomes available
- Call back notification emails are sent to the supervisor
- Additional Queue Strategies
- Round Robin
- Longest Waiting
- Least Talk Time
- Fewest Answered
- Hunt By Threes – Random
- Hunt By Threes Prioritized
- SLA Alerts
- Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
- Events are logged in order to meet customer service requirements
- SLA notification emails are sent to the supervisor
All the above features make it possible for your business to dramatically increase its employees productivity and boost sales at an affordable price.
No Install Necessary!
The 3CX Call Center PBX comes as a license key upgrade to 3CX Phone System. Simply reactivate your 3CX Phone System and bring to life call center features.
3CX Call Center Features | 3CX Phone System Features
3CX Call Center Pricing | 3CX Brochure
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Find out more about the 3CX Phone System and download the free edition today and break free from your proprietary PBX!
