VoIP by 3CX MyPhone Presence and Control

New Advanced User Portal – 3CX MyPhone

3CX Phone System v10 includes the Unified Communications powerhouse, 3CX MyPhoneThe new user portal – 3CX MyPhone – is web-based, but leverages Silverlight to provide a rich –“desktop like” user-friendly experience. With 3CX MyPhone, users can easily manage their extension from their netbook or desktop PC or Mac and avoid having to use a cryptic phone interface. 3CX MyPhone works in tandem with softphones, IP phones and even iPhone and Android smartphones, retaining flexibility for users to choose what phone device best suits them.

3CX MyPhone Allows Users to:

  • See status/presence of other users
  • Launch calls from a web page, Outlook or phonebook
  • Transfer calls to other users
  • Divert calls to voice mail
  • Monitor queue calls (if they have the rights to)
  • See missed / inbound / outbound calls
  • Create and manage conference calls
  • Configure call forwarding options when away/out of the office

The new version of 3CX MyPhone is:

  • Better Looking
  • More Intuitive
  • Now called 3CX MyPhone
  • Easy to deploy and update
  • Runs on Mac
  • Main screen shows more information and your user status with active forward rule if configured.
  • Shows missed calls and MWI icons
  • See presence of users
  • See where calls are forwarded
  • One tab shows all inbound, outbound & missed calls
  • Call lists are server based so independent from client
  • Inbound call shows caller ID, caller name, and ONLY buttons for actions that can be performed on an incoming call
  • Context sensitive buttons
    • For inbound call – reject, send to Voice Mail
    • Active call – transfer, park
  • Enter name or number in the main screen to lauch a call
  • Launch calls Using hotkeys
  • Launch calls From Call History
  • Easy to use conference tab
    • Create and manage conferences
    • Add active calls to conferences

Easy 3CX MyPhone Deployment

  • 3CX MyPhone link included in welcome email
    • Click to load in web browser
    • Or install local copy that auto starts and uses different size then default browser size
  • TAPI/ Outlook / CRM integration can be installed from browser
  • Bookmark multiple URLS to monitor multiple sites
  • Web link for 3CX MyPhone is included in the extension welcome email
  • Users can also install a shortcut by clicking on “Install Locally” link

Themes

  • Choice of 3 built-in themes (more to come)
  • Ability to create own themes with CSS & XML

Improved Outlook Integration

  • Click 2 Dial
  • Call Journaling
  • Popup contact record of caller
  • Works with Outlook, Salesforce.com and other CRMs

 

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