Jomar is pleased to announce the general availability of its online 3CX Automatic Backup Script Generator.

This webpage will generate a Windows batch file script that will automatically backup your 3CX configuration to a local directory of your choice and also an FTP server of your choice.

To use the 3CX Automatic Backup Script Generator, please visit http://jomartechnologies.com/3cx-backup/

London, May 30 2011 – 3CX, international telecommunications developer, today announced the availability of the 3CX Call Center Module, which adds professional call center features to 3CX Phone System 10 installations. With it, SMB’s can manage phone communications more efficiently and deliver superior customer service.

Increase your business’ customer service levels with features such as real time agent & queue status and statistics, additional advanced queue strategies, agent features and more detailed reporting. The 3CX Call Center module is available as an add-on to any 3CX Phone System 10 installation, meaning no additional installation is required.

“Customer service is key in today’s cut throat market. The 3CX Call Center Module allows small and medium businesses to deliver superior customer service without having to buy an expensive enterprise call center. Previous to the 3CX Phone System, adding much needed call center features to your phone system was prohibitive”, said Nick Galea, 3CX CEO.

Key features included in the 3CX Call Center Module are:

Advanced Real time Queue & Agent Statistics

Supervisors & Management get access to advanced real time status information in the Queues page of 3CX MyPhone. Besides monitoring queue status and which agents are logged on, supervisors can see the number of callers in the queue, the number of answered/unanswered calls, the average and longest wait time, time an agent logged in/out of the queue and more. Calls waiting longer then a specific period of time can be taken directly.

Call Back Feature

The Call Back feature allows callers to hang up and retain their position in the queue. When an agent becomes available, the agent will be put through to the caller automatically. The Call Back option can be selected by the caller or suggested after waiting a configurable number of minutes in the queue. In addition an email can be sent when a call back is requested. Customer satisfaction is improved with this feature, as they do not need to wait on the phone to be served.

Additional Queue Strategies

Besides the Call Back Queue strategy, the 3CX Call Center Module also features a Round Robin Queue strategy and a Longest Waiting strategy which sends the call to the agent that takes the longest time to answer on average. Least Talk Time and Fewest Answered strategies are also available, as well as Hunt by Threes Random and Hunt by Threes Prioritized. These additional strategies allow a business to more accurately tailor how they wish to serve their customers or divide the calls amongst the employees.

SLA Alerts

The SLA Alerts feature allows supervisors and managers to be notified when callers have to wait beyond a configurable amount of time. In addition the event can be logged, so that you can do SLA reporting to customers. Customer satisfaction can be ensured with the SLA alert feature, as staff can act immediately if a given customer service level is not met.

Listen in, Listen & Whisper and Barge in

3CX Call Center Module also features Listen in, Listen & Whisper and Barge in functions, allowing the supervisor to monitor agent responses.

Customer service supervisors can listen into an agents call with the Listen feature. If the agent isn’t too sure on how to respond to the customers’ request, the Listen & Whisper feature allows the supervisor to provide feedback to the agent only, allowing him/her to take the best course of action with regards the customers request. The Barge in feature allows supervisors to join calls directly.

Wrap up Time

Wrap up time gives agents a configurable amount of time to enter notes in the customer record or follow up tasks before they have to take another call.

Additional Features Coming in Q3 2011

3CX is dedicated to improving the Call Center Module. In the third quarter of 2011, 3CX will be releasing a free service pack which will include:

• Wall Board
• The ability to log agents in and out of individual queues
• Extensive reporting

Availability

The 3CX Call Center Module is a license key only upgrade to 3CX Phone System 10. Customers just purchase the upgrade and reactivate their 3CX Phone System 10 to instantly activate the call center features. 3CX Call Center Module is available immediately. Click here for 3CX Call Center Module Upgrade Pricing Information.

To see how the Call Center Module can boost your customer service, take a look at the 3CX Call Center Module Video here.

Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. The 3CX Call Center PBX changes this as it provides professional call center features at an affordable price, allowing your business to focus on providing the best possible customer service.

Key 3CX Call Center Features:

• Listen In – Call Monitoring
  
  • Supervisors can screen calls by listening in without the agent and caller knowing about it
• Listen and Whisper
  • The supervisor may need to relate some important information to the agent without the customer hearing
• Barge In
  
  • The supervisor can enter the call and assist the agent and customer
• Advanced Real time Queue Statistics
  • Monitor queue status
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  • Review the number of callers in a queue
• Advanced Agent Statistics
  • Log agents in and out of queues
  • Time an agent logged in /out of the queue
  • Review the number of answered/unanswered calls
  • Average and longest wait time and more
• Call Back Feature
  • Allow your customers to hang up and retain their position in the queue
  • The customer is called back when an agent becomes available
  • Call back notification emails are sent to the supervisor
• Additional Queue Strategies
  • Round Robin
  • Longest Waiting
  • Least Talk Time
  • Fewest Answered
  • Hunt By Threes – Random
  • Hunt By Threes Prioritized
• SLA Alerts
  • Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
  • Events are logged in order to meet customer service requirements
  • SLA notification emails are sent to the supervisor

All the above features make it possible for your business to dramatically increase its employees productivity and boost sales at an affordable price.

No Install Necessary!

The 3CX Call Center PBX comes as a license key upgrade to 3CX Phone System. Simply reactivate your 3CX Phone System and bring to life call center features.

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Find out more about the 3CX Phone System  and download the free edition today and break free from your proprietary PBX!

Here is my take on Microsoft’s Skype Acquisition:

It will be interesting to see how this plays out. I think it is huge for Microsoft. For years Microsoft has been trying to get into the voice and video business. They didn’t have much success with Response Point. It’s been discontinued. Their Live messenger is good, but it doesn’t have nearly the user base Skype has. Combine the two and you have an incredibly large user base that is platform agnostic, as it runs on practically any smart device, PCs and Macs. Microsoft’s acquisition of Skype instantly leapfrogs their video chat offering past Apple’s Facetime, because of its large user base and practically unlimited availability using any device.

I don’t believe this will take over the communications world. VOIP will always be relevant. Adding Skype technology into their new Lync product may help make this newest entry into the PBX business more viable than their last offering, but I don’t see Microsoft being a major player in the PBX market. I see them touting the ability to integrate with other PBXs as their main play.

It’s just a matter of time before smart phones become purely Internet devices. You will use whatever voice application you prefer. Carriers will charge based on MB or GB, so what platform you choose for voice/video communications will be inconsequential to them. In the usage-based billing model, the carriers will not block Skype or anything else, as it will be in their interest to bill you for more data usage. US Carriers are already doing this.

Live Messenger is free. Microsoft is already funding the Live messenger infrastructure albeit probably a fraction of the size of Skype’s . They are already advertising in the Live Messenger app. Skype is generally free. When it is merged with Live messenger, it will really be more of the same. The only thing different for Microsoft is that they will now be in the telecom business, offering PSTN termination. Will they run this new Live-Skype product on Linux servers? I doubt it. This is Microsoft. I’m sure they’re capable of re-engineering the Skype code to run on a Windows infrastructure in no time.

As standards like SIP and URI dialing become more prevalent, the PSTN itself will become less and less relevant. You could say Skype and Live messenger are already doing a form of URI dialing.

Fortunately, PBX products like 3CX already integrate with Skype and Exchange. 3CX already has full video support. Hopefully Microsoft will provide the ability for Live-Skype users to seamlessly communicate with non-Live-Skype users over standard protocols and codecs, using true URI dialing. If so, products like the 3CX Phone softphone for Windows and future video-enabled versions of the 3CX Phone softphone for smart devices will become an even more powerful and engaging experience for business users.

Source: http://www.3cx.com/blog/releases/3cx-phone-system-update/

3CX is pleased to announce an update for 3CX Phone System Version 10. This update mainly focuses on 3CX MyPhone. To download this update, simply login to the 3CX Windows Management Console and it will be available under the “3CX Phone System Updates” node.

New Features

• Added description of profile in drop-down status (Available, away etc)
• Drag and drop
• Spanish and Simplified Chinese language updates
• Added search box filter in phonebook
• Terminal services support *

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Bugs Fixed

• Fixed issues in extension sorting
• Call control operations are now displayed under the 3CX Logo
• Fixed bug in deleting of voicemails from the Voice Mail tab
• Fixed bug in conference calls
• Fixed bug in Listen, Listen and whisper and barge in operations
• Call history error when displaying a lot of calls
• Bug in changing of language
• Outlook detection and proper VSTOR installed
• Calls from Outlook will strip dashes and spaces-Requires Desktop Components Update
• Issue in Outbound rules in dialing section fixed with blank prefixes and priority
• Extensions that are part of MANAGEMENT group can delete company phonebook entries

Known Issues

• *Terminal Server setup: Since TAPI is not multi user aware, Outbound calls using TAPI will not work and will always call the first extension that connects to the TAPI service. The context menu “Call Contact” in Outlook still appears. We will remove this in a later update. Uninstall previous assistant and install 3CX Desktop Components on the domain\administrator account.
• When 3CX MyPhone is updated, a clear of cache is sometimes required.

Important Notice

To update 3CX MyPhone is simple. After the administrator has updated 3CX Phone System from the winforms management console, users can click on 3CX MyPhone shortcut on their desktop. A message will inform the user that 3CX MyPhone has been updated. Restart the application.
3CX Desktop Components has been also updated. Click to watch the Installing 3CX Desktop Components video.

Downloads

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• You can download the 3CX Phone System V10 from here.
• You can download the 3CX Phone for Windows Version 6 from here.
• The administration manual can be found here (PDF).
• The 3CX MyPhone & Extension user manual is web based and can be found here.
• Request a Demo Key to Activate Enterprise Features

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Unified Communications Finally Unified with New 3CX Phone System v10

New 3CX MyPhone user portal makes Unified Communications features understandable to the average business user

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London, May 11 2011 – 3CX, international telecommunications developer, today announced the availability of 3CX Phone System version 10. This new release includes a new user-friendly web-based app, 3CX MyPhone. Other PBX’s that include unified communications do not make features such as conferencing easily accessible for the end user. The new 3CX MyPhone portal makes it easier for users to take advantage of advanced unified communications and VoIP features by bringing conferencing, presence, transferring of calls and other rich features together in one easy to use application.<

“3CX has raised the bar in the unified communications market by providing a new, easy to use, lightweight user portal that makes it much easier for users to take advantage of unified communications, while at the same time making life easier for administrators” said Nick Galea, 3CX CEO

New Advanced User Portal – 3CX MyPhone

The new user portal – 3CX MyPhone – is web-based, but leverages Silverlight to provide a rich –“desktop like” user-friendly experience. With 3CX MyPhone, users can easily manage their extension from their netbook or desktop and avoid having to use a cryptic phone interface. 3CX MyPhone works in tandem with softphones, IP phones and even iPhone and Android smartphones, retaining flexibility for users to choose what phone device best suits them.

3CX MyPhone Allows Users to:

• See status/presence of other users
• Launch calls from a web page, outlook or phonebook
• Transfer calls to other users.
• Divert calls to voice mail
• Monitor queue calls (if they have the rights to)
• See missed / inbound / outbound calls
• Create and manage conference calls
• Configure call forwarding options when away/out of the office

More Manageability and Security Features

Version 10 has also gained enhanced management and security features. Administrators have finer control over blacklisting of clients trying to register against the server. It is possible to automatically block outbound calls during night time or when the office is closed, as well as block outbound calls to countries or continents to which a company never makes calls. 3CX server event notifications we’re expanded, and administrators can now be notified by e-mail of critical system events such as a losing connection to a remote office or SIP trunk.

Improved PBX Performance

3CX Phone System v10 is the only native SIP PBX for Windows. This focus on Windows allows us to optimize our code for the platform. 3CX Phone System v10 performance was improved, while significantly reducing memory and processor usage. 3CX Phone System can run virtualized or alongside other server applications – thus not requiring a dedicated server!

Improved IP Phone & Smartphone Integration

3CX Phone System is SIP standard based and integrates with a range of popular SIP phones. In 3CX v10 integration was further beefed up with seamless support for PnP deployment of IP Phones, softphones and smartphones. Administrators just plug in an IP Phone or ask the user to install the 3CX smartphone app on their smartphone (via the Appstore/Android Market). The new clients will be visible in the management console and allow the administrator to push out the settings automatically.

Improved IP Phone Management

3CX Phone System has gone further in easing the life of the network administrator. IP Phones can now be managed end to end from the 3CX Management Console.  Vendor Independent! IP phone firmware versions can be checked and upgraded remotely – either one by one or in batch mode. This significantly reduces administration time and increases control for the administrators.

Improve Customer Service

3CX Phone System can now match caller IDs to customer names, and show these in 3CX MyPhone or even on the IP Phone. Employees will be able to answer the phone knowing the customer’s name and significantly increase customer service.

What’s new in 3CX Phone System V10?

All Versions

• Easier to use 3CX MyPhone that incorporates 3CX Assistant
• 3CX MyPhone is now Silverlight based, incorporating the old assistant and is therefore much easier to deploy
• 3CX MyPhone now also supported on Macs
• Notification to Windows Event log, 3CX Event Log and optionally by e-mail on key events (show Event log)
• Ability to blacklist IPs
• Ability to block extensions being registered from outside the network
• You can configure that particular extensions can not be used outside of the local network
• Ability to limit extensions registering externally to use tunnel (which provides additional layer of security via password)
• Ability to record prompts via the phone  – simply click on prompt, enter extension name and record prompt
• Reduced memory footprint and elimination of extra service
• Class of Service – Specify extension group in outbound rules to easily create Class of Service rules
• Themes support in 3CX MyPhone / 3CX Assistant

Small Business, Pro and Enterprise Editions

• Improved conferencing page in 3CX MyPhone allows for easier setup of conference calls
• Queue tab in 3CX MyPhone which gives an overview of the status of queues
• Improved BLF page – now allows provisioning of Speed dials, custom codes
• Complete G722 support (Requires G722 capable phone)
• Server will query phone book to match Caller IDS to a specific name

3CX has created this video which discusses the latest features which can boost your company’s sales and increase productivity.

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Downloads

• You can download 3CX Phone System Version 10 from here
• You can download the 3CX Phone for Windows Version 6 from here
• The administration manual can be found here (PDF)
• The 3CX MyPhone & Extension user manual is web based and can be found here

Please post any questions about version 10 to a Jomar Sales or Support Representative.

Click Here to Request a 3CX Version 10 Demo Key To Activate Enterprise Features

Click Here to Request a Quote

About 3CX

3CX is the developer of 3CX Phone System – an open standard unified communications platform for Windows that works with standard SIP phones and replaces a proprietary PBX. 3CX is more manageable and can deliver substantial cost savings besides increasing productivity. 3CX Phone System has earned numerous awards; Windows Server Certification, Windowsnetworking.com Gold Award, Windows IT Pro magazine 2008 and a Best Buy Award by Computer Shopper Magazine. For more information visit: http://www.3cx.com.

Fill out the form below to download the 3CX Hotel Module for 3CX VOIP Phone System for Windows.

Your DEMO KEY will be emailed to you.

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Slash your PBX costs with 3CX Phone System Hotel Edition

Switch to a 3CX VoIP hotel phone system and save on your telephone service & PBX purchase expense!

3CX VoIP Hotel Phone System is a modern, software based VoIP PBX that is easy to manage and very cost effective to buy. With the 3CX Phone System Hotel Edition, you can replace your old and expensive Mitel, Nortel, NEC, Siemens or other PBXs. Re-use the existing analog phones in your hotel rooms. The 3CX Hotel module adds important hospitality functions such as support for Check IN/OUT, DND, Room status, Billing and Wake up calls.

You can cut your phone bill by 50% or more and reduce PBX purchase & maintenance costs.

Key Benefits:

• Cut phone bills by 50% or more using VoIP providers for phone lines
• Save thousands $$$ compared to traditional hotel phone systems
• Re-use our analog phones in your hotel rooms
• Display guest name on reception, room service and management phones
• Provide wake up calls, checkin/checkout, Do Not Disturb and more
• Maid status allows housekeeping to set room status via phone 
• Includes an easy to use Web Interface for hotel staff
• Print log of calls made during guest’s stay

3CX Hotel Module Versions

The 3CX Hotel Module is an optional module for 3CX Phone System and turns it the standard phone system into a full featured Hotel PBX. The 3CX Hotel module is available with or without PMS (Property Management System) integration.

The 3CX Hotel Module Standard Edition has a web interface that allows hotel staff to perform all hotel functions via an easy to use web interface, accessible from anywhere in the hotel network.

The 3CX Hotel Module with PMS Integration allows integration with many hotel software systems, via a number of interfaces including Legacy PBX emulation, the Fidelio FIAS protocol as well as support for Comtrol’s Lodging Link middleware.

• Integrates with many Property Management Systems (PMS) via several interfaces
• Does not require any hardware to connect to hotel software systems – It is all software based
• Can interface natively with many hotel software packages
• Supports SMDR and CDR
• With SMDR, the 3CX Hotel Module can emulate Mitel 2000

Other interfaces are easily implemented and available on request. A subset of supported PMS systems include:

• Agilysys
• Autoclerk
• Cenium
• Maestro for Northwind
• Fidelity Hotel Management System

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• Micros Opera
• Brilliant Hotel Software
• CMS Hospitality Guestcentrix
• ResortSuite
• Gracesoft
• Hotec Expert Hotelier Suite
• Hotel Concept
• WebPMS
• Atrium INN client server systems
• HSS Hotel Software Systems
• Innfinity Software Systems
• InnRoad

3CX Hotel Module Overview

Find out more about a 3CX Phone System or download the 3CX Phone System Free Edition today and break free from your proprietary PBX!

CLICK HERE TO DOWNLOAD THE 3CX HOTEL MODULE DEMO

For more information and a quote, please contact us.

3CX Phone System Hotel Module for Property Management Systems

Switch to a 3CX VoIP hotel phone system and save on your phone & PBX purchase expense!

3CX VoIP Hotel Phone System is a modern, software based VoIP PBX that is easy to manage and very cost effective to buy. With the 3CX Phone System Hotel Edition, you can replace your old and expensive Mitel, Nortel, NEC, Siemens or other PBXs. Re-use the existing analog phones in your hotel rooms.

You could cut your phone bill by 50% or more and reduce PBX maintenance costs and/or lease rates.

Key benefits

• Cut phone bills by 50% or more using VoIP providers for phone lines
• Save thousands $$$ compared to traditional hotel phone systems
• Re-use your analog phones in your hotel rooms
• Display guest name on reception, room service, management phones
• Provides wake up calls, checkin/checkout, Do Not Disturb and more
• Integrates with many Property Management Systems
  

Find out more about a 3CX Phone System or download the free edition today and break free from your proprietary PBX!

Contact a Jomar account manager for details.